 |
 |
Why CSI?
The world that dry-cleaners are operating in is changing. Dry-cleaners are constantly challenged to rethink where to focus their energy to create a maximum competitive advantage. As people become more technically savvy, they expect technology that makes them more effective in doing their work. It is more important now than ever to ensure dry-cleaners are equipped with the right tools to work successfully in this new way of work and therefore TMS was specifically developed for this purpose. Make no mistake, the Dry Clean software market today is highly competitive and there are many choices out there; we do however believe that we are the best solution to match your needs and budget.
Functionality?
TMS is highly functional and flexible. Dry Cleaners are like fingerprints as they each can be very unique. We have spent thousands of hours working hands on with drycleaners and use that expertise to customize your software during setup by selecting options that are specific to your needs. Simple things like sending your clients an e-mail or SMS when their orders are ready for collection.
What does CSI offer?
» SMS or e-mail to customers informing them when their order are ready.
» Clicks style points reward system for customers.
» Integrated, online, real time credit card processing facility.
» The ability to service corporate customers like hotels.
» The ability to integrate into a website where customers can view statements, re-print invoices and make payments.
» Pickup and delivery feature that is also integrated into the website.
» Easy to use touch screen based point of sale system.
Is it intuitive?
TMS is very intuitive; you will find terms and labelling that uses everyday make sense terms. We try not to leave anything for the imagination.
Is the software stable?
TMS is built on the latest technology by Microsoft, the .Net framework and the database used is SQL. This makes it incredibly portable and stable and we can easily connect many stores together using an Internet connection. Data replication is a breeze and can be automated.
How does CSI benefit head office or franchise companies?
CSI is built on the Microsoft .net framework using a SQL database, this allows data to be exported and transported with the greatest of ease as it is already in small manageable blocks because of .net; most of the information in the database like marketing, sales and time card figures can thus be exported from the database, transported to a head office server and re-imported into a database there with ease and very little human intervention. Management can thus get daily updates of exactly what has happened in all stores and the company a whole by the press of a button and without making hundreds of phone calls.
Does CSI track garments between stores and production points?
Yes, CSI South Africa has developed a real time online tracking system calledwebtrakker.netthat is used to effectively track all orders that leave a depot for the production point and back again, thus giving management the peace of mind to know that all items the leave the depot arrive at the production point and vice versa; if furthermore offers the control via a portal to identify where and when the items did go missing in the event that it does happen.
How do I get UPDATES?
Updates are easily downloaded from the internet or if you wish we will send a copy to you.
Is it easy to learn and operate by my employees?
The learning curve for your employees is very small and within in a few short hours, most employees will have a good foundation for the basics. The things they need to know about how to make a ticket and check it out. Then over time they will easily build on that knowledge and require little if any assistance, that usually only takes a couple of weeks. Realistically, after a month, phone calls from our customers are few and far between.
Is it comprehensive enough for my management needs?
TMS truly has incredible reporting, you can flavour 100’s of reports by selecting sorting criteria. Pricelists and schedules can easily be manipulated and you can assign settings tailored for groups of customers by assigning them to different schedules; this determines how the invoices and tags will look. It also allows for up-charges and whether they are allowed or disabled. There are too many options to list here.
What if I have multiple stores? Can I connect those stores together?
Using the .net framework, we can have your stores automatically connect to your server and upload information from the stores. Alternatively a VPN (Virtual Private Network) can be set up between your production plant and the depots and these then merely become extensions of your existing network; this is however dependant on high speed internet connections between the stores like ADSL.
Does CSI facilitate online, real-time Credit Card Processing?
TMS uses TPI software by Veriphone to interface with many different 3rd party credit card merchants, dial-up or ADSL can be used for this but it is recommended that ADSL be used for permanent on-line real-time processing to occur. In the case of a VPN setup, the ADSL will already be in place for this.
I understand from time to time I am going to need some help. How do you handle service and support? How long does it take? Will it cost more for after hours and weekends?
We pride ourselves on our Service and Support, when I say thousands of our hours, I truly mean that; we spend practically every week of the year on-site with our customers and therefore know what it takes to make it work for you and make it as painless as possible. All calls are made to a qualified support technician. The technician will ascertain the nature of the problem and will assist either over the phone or by remotely connecting to your machine. If it is a hardware failure or the technician is not able to assist you over the phone, someone will be dispatched to come on-site to fix the problem. The cost of an on-site call is subject to the service level agreement signed.
How does CSI eliminate theft?
» Every transaction is recorded with the associate.
» We track Check-in, Check-out, Invoice Changes, Voids, and refunds.
» We provide a number of Reports that can alert you of possible security issues.
» We create an electronic journal that tracks every transaction.
» Daily, weekly or monthly stock takes can be done and using exception or discrepancy reports you can quickly and easily pickup stock issues.
» Through the use of biometric readers (fingerprint scanners) each employee is responsible for every movement on the system done by them as they can no longer blame it on lost cards or codes.
Could not find the answer? Then fill in our online enquiry form.
|
